Shipping information

All orders require a signature upon delivery. We do not ship to PO BOX addresses. You can select your preferred shipping options.

International shipping

We accept international orders and ship worldwide. Please note that import duties and taxes are not included and may apply on orders shipped outside of the USA. As such, you order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is mandatory in order to obtain your shipment. For further information, please consult your local customs office.

Returns and exchanges

If for any reason you are not completely satisfied with your order, we accept exchange and return requests within 7 days of receiving your product. All returns must be unworn, unaltered, and in saleable condition. For hygiene reasons, please note that we do not accept returns or exchanges on earrings.

When trying on the jewelry, please be mindful not to scratch the items or mark the box. Returns must also include our signature jewelry pouch and box, as these are considered part of the product. Please place the jewelry box inside another box to prevent damage during shipping.

All items purchased during sales or using discount codes are considered final sales and are not refundable. All custom orders are considered final sales and are non-refundable.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased.

To send jewelry back for exchange or refund, please email customercare@noorshamma.com

Returns that do not meet our policy will not be accepted and will be sent back to you. All approved returns will be credited to the original form of payment. Shipping fees are non-refundable.

Custom and pre-orders

If you require an alternative size, length or color-way to what is listed on our website, or need help determining your size, please contact our Customer Care team at customercare@noorshamma.com

Most of our custom orders and pre-orders take an average of 3 to 4 weeks for delivery. All custom orders are considered final sales and are non-refundable.

New York City tax

Applicable sales tax will be added to orders purchased in or shipped to the State of New York.